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As Seen Onorders placed by 3pm et Mon-fri ship same day
DELIVERY DATES
Although we quickly prepare and ship your order, we can’t guarantee the exact date each package will actually be delivered. The only thing we guarantee is that we will get your order out the same-day if placed by 3PM ET Monday – Friday.
If you have an urgent last-minute order for an extremely important special event, call us before ordering so we can try to help make it happen.
Note regarding 2nd Day Air: UPS only considers business days in their calculation for delivering at the “end of the 2nd business day”. For example, if you order on Monday, delivery should occur on Wednesday. Orders placed on Friday are not expected to deliver until the following Tuesday. If you order with 2nd Day Air selected, we utilize 2nd Day Air. We cannot be held responsible for any disappointment for doing exactly what we said we would do, with the package arriving exactly when UPS guarantees it.
Shipping Restrictions
CALIFORNIA
Flamethrowers cannot be shipped to California unless you hold a permit (Health and Saf. Code § 12755). However, a California compliant model (LRT only) for those without a permit is available, equipped with a short-range nozzle.
HAWAII
We cannot ship lithium batteries to Hawaii at this time, aside from the one pre-installed in the product, plus one spare battery in the same box as the product. Orders containing more than one spare battery will be edited and partially refunded to remain within the constraints of shipping regulations.
MARYLAND
Flamethrowers cannot be shipped to Maryland. CR § 4-501 specifically lists flamethrowers as part of the state’s prohibited destructive devices.
MICHIGAN
Flamethrowers cannot be shipped to addresses within the city of Warren due to a local ordinance.
Shipping Address
We guarantee delivery to any US address where the product is not prohibited. It is your responsibility to maintain a secure delivery location.
PO Boxes can only be used if you select a USPS shipping method. However, USPS may not be an option for all shipments.
If you use an export service with a US mailing address, all transportation risk from that point forward is yours.
Shipping Costs
Shipping is calculated at checkout. Once you enter your shipping address, you’ll be able to see live rates straight from our UPS and USPS accounts.
You pay what we pay, and we get the best rates they offer based on our shipping volume.
Shipping Process
Immediately after placing an order, you’ll receive a confirmation email. If you don’t see it, it’s in your spam folder, or you may have made a typo when entering your email.
Orders usually go out same-day M-F if received before 3 PM Eastern time. Everything is shipped by the next business day at the very latest. Tracking information will be sent via email at the time of shipment.
Changes / Cancellations / Returns
Once an order is placed, we quickly get to work on picking, packing, and labeling. Call us at 772-204-0700 immediately if you need to make a change or cancel an order that has not yet shipped and we’ll do what we can to make it happen.
Aside from special circumstances subject to approval, all shipped orders are considered final. Keeps things simple.
Our products are built to last and protected by our extensive warranty. We stand behind what we make, and will take care of any issues you may encounter. We appreciate your understanding.
