We hate waiting for things to arrive. That’s why we do our best to get every order out ASAP. Everything ordered today is guaranteed to go out the next business day at the latest.
Flamethrowers containing lithium batteries must ship via air. We are unable to ship any additional spare lithium batteries at this time – only the one included in the unit. Contact us for advice on purchasing high quality batteries through other channels if you would like extras.
The Pulsefire® LRT cannot be shipped to Maryland at this time.
The Pulsefire LRT cannot be shipped to California at this time. We are working on a compliant model that is user-configurable for full performance when traveling out-of-state.
Shipping is calculated at checkout. Once you enter your shipping address, you’ll be able to see live rates straight from our UPS account. You pay what we pay.
Since we only ship via UPS, ordering one small item can result in seemingly high shipping costs. That’s because our smallest box costs the same to ship whether it’s full or contains one small item.
It’s better to get a few items and fill that box up. Our systems and workflow are very streamlined and tightly-integrated with UPS. We apologize for the inconvenience. We’re working on expanding our capabilities for small orders, but it’s fairly complex to do so.
Tracking information will be sent via e-mail immediately upon shipment. Sometimes we get caught in your spam folder. Send us an e-mail if you can’t find your notification and we’ll figure it out.
Mistakes / Changes
Once an order is placed, we quickly get to work on picking, packing, and labeling. Call us at 772-204-0700 immediately if you need to make a change or cancel an order and we’ll make it happen.
US Street Addresses Only / No PO Boxes
We only ship to United States street addresses at this time. We cannot ship to PO Box addresses unless you have “USPS Street Addressing” set up and provide the address as such.
We will guarantee delivery to any US address where the product is not prohibited. If you use an export service with a US address, all transportation risk from that point forward is yours.
Out of Stock Items
If an item is out of stock, it will be described as such, and will not be able to be purchased. If you place an order and we discover an inventory mistake, we will immediately notify you of the date the product will return (if known), and refund your payment, unless the dates are close and you wish to keep your order in the queue. In that case, you would be able to cancel at any time up until shipment.
Returns / Refunds
Contact us immediately at 772-204-0700 if you placed an order that has not yet shipped that requires cancellation. Aside from special circumstances subject to approval, all shipped orders are considered final. Keeps things simple.
Our products are built to last and protected by our extensive warranty. We stand behind what we make, and will take care of any issues you may encounter. We appreciate your understanding.