DELIVERY DATES

Although we quickly prepare and ship your order, we can’t guarantee the exact date each package will actually be delivered. The only thing we guarantee is that we will get your order out within 1 business day (and most of the time, same-day if placed by 3PM ET).

We do offer UPS 2nd Day Air as an option on some orders, and some orders require air shipment, but UPS still hasn’t reinstated their service guarantee for 2nd Day Air service. Even when it is reinstated, your package may still arrive later than expected. The only benefit is that you’ll be able to get the shipping cost refunded if they fail to meet their guaranteed delivery date.

If you have an urgent last-minute order for an extremely important special event, call us before ordering so we can try to help.

Shipping Restrictions

CALIFORNIA

Flamethrowers cannot be shipped to California unless you hold a permit (Health and Saf. Code § 12755). However, a California compliant model (LRT only) for those without a permit is available, equipped with a short-range nozzle.

HAWAII

We cannot ship lithium batteries to Hawaii at this time, aside from the one pre-installed in the product, plus one spare battery in the same box as the product. Orders containing more than one spare battery will be edited and partially refunded to remain within the constraints of shipping regulations.

MARYLAND

Flamethrowers cannot be shipped to Maryland. CR § 4-501 specifically lists flamethrowers as part of the state’s prohibited destructive devices.

MICHIGAN

Flamethrowers cannot be shipped to addresses within the city of Warren due to a local ordinance.

CALIFORNIA

Flamethrowers cannot be shipped to California unless you hold a permit (Health and Saf. Code § 12755). However, a California compliant model (LRT only) for those without a permit is available, equipped with a short-range nozzle.

HAWAII

We cannot ship lithium batteries to Hawaii at this time, aside from the one pre-installed in the product, plus one spare battery in the same box as the product. Orders containing more than one spare battery will be edited and partially refunded to remain within the constraints of shipping regulations.

MARYLAND

Flamethrowers cannot be shipped to Maryland. CR § 4-501 specifically lists flamethrowers as part of the state’s prohibited destructive devices.

MICHIGAN

Flamethrowers cannot be shipped to addresses within the city of Warren due to a local ordinance.

Shipping Address

We guarantee delivery to any US address where the product is not prohibited. It is your responsibility to maintain a secure delivery location.

PO Boxes can only be used if you select a USPS shipping method. However, USPS may not be an option for all shipments.

If you use an export service with a US mailing address, all transportation risk from that point forward is yours.

Shipping Costs

Shipping is calculated at checkout. Once you enter your shipping address, you’ll be able to see live rates straight from our UPS and USPS accounts.

You pay what we pay, and we get the best rates they offer based on our shipping volume.

Shipping Process

Immediately after placing an order, you’ll receive a confirmation email. If you don’t see it, it’s in your spam folder, or you may have made a typo when entering your email.

Orders usually go out same-day M-F if received before 3 PM Eastern time. Everything is shipped by the next business day at the very latest. Tracking information will be sent via email at the time of shipment.

Changes / Cancellations / Returns

Once an order is placed, we quickly get to work on picking, packing, and labeling. Call us at 772-204-0700 immediately if you need to make a change or cancel an order that has not yet shipped and we’ll do what we can to make it happen.

Aside from special circumstances subject to approval, all shipped orders are considered final. Keeps things simple.

Our products are built to last and protected by our extensive warranty. We stand behind what we make, and will take care of any issues you may encounter. We appreciate your understanding.